Understanding the importance of protecting personal information, Royal Ha Long Hotel is committed to complying with the security regulations stipulated by Vietnamese law and the laws of relevant countries, and taking appropriate measures to ensure that the data you provide is confidential and securely protected.

The Information Security Policy published on this website explains why and how Royal Ha Long Hotel collects, records, sets up, structures, stores, adjusts or modifies, retrieves, looks up, uses, discloses, aligns or combines, restricts, deletes or destroys the personal information you provide during your journey, purchases, uses services, accesses the Website, and interacts with Royal Ha Long Hotel. This Information Security Policy also guides you on how to exercise your rights related to your personal data.

For these activities, Royal Ha Long Hotel and partners are jointly responsible for processing your personal data. Royal Ha Long Hotel and partners have identified the responsibilities of each party in complying with information security obligations when processing personal data related to these activities.

Accordingly, whenever you wish to exercise your rights in relation to your personal data such as the right to access, correct, delete, restrict, object, portability or withdraw consent, or when you have any questions or complaints about the processing of your personal data, you can contact Royal Ha Long Hotel or Royal Ha Long Hotel’s partners. Royal Ha Long Hotel and partners will support each other to ensure that you can exercise your rights as well as answer your questions and resolve your complaints.

Specifically, Royal Ha Long Hotel adheres to the following principles:

• Your personal data is processed lawfully, fairly and transparently.

• Your personal data is collected for specific, explicit, legitimate purposes and will not be processed beyond the stated purposes.

• Your personal data is stored in a reasonable, appropriate and to the extent necessary for the purposes for which it is processed.

• Your personal data is accurate, up to date and any inaccuracies relevant to the purposes of processing will be promptly deleted or corrected.

Royal Ha Long Hotel applies appropriate technical and organizational measures to ensure the security of personal data at an appropriate level, including protection against unauthorized or unlawful access to personal data and against accidental destruction, loss or damage.

In addition, Royal Ha Long Hotel ensures that subcontractors (service providers, other suppliers, etc.) also comply with the same level of personal data protection in the contracts concluded with Royal Ha Long Hotel.

The personal data you provide is used to serve your interests when using accommodation, culinary and spa services (if any) at Royal Ha Long Hotel. Therefore, Royal Ha Long Hotel collects and processes your personal data for the following main purposes:

• Provide room service and other services.

• To manage bookings and provide the correct and sufficient number of rooms as you have booked, Royal Ha Long Hotel will collect your information to notify the hotel/villa of your request. Royal Ha Long Hotel will only collect and process this information after receiving your consent and will only use it for the purpose of providing appropriate customer care and services as requested.

• We retain Customer’s personal information to ensure Customer’s continued use of Our Products, and for as long as necessary to achieve the purposes set out in this Privacy Policy, or as required by law (including for tax and accounting purposes), or to perform other tasks as notified to you in advance. The length of time we retain specific personal information varies depending on the purpose of use and we will delete Customer’s personal information in accordance with applicable law.

• Customer care

• Receive information, suggestions and complaints from customers.

• Contact to resolve customer requests.

• Conduct assessment, analysis, development and improvement of services to suit customer preferences.

• Provide interfaces, content, and website designs for Royal Ha Long Hotel that are suitable for customer habits.

• Conduct customer satisfaction surveys to deeply understand customer needs.

• Resolve customer complaints

• Direct marketing

Royal Ha Long Hotel will only send the above direct marketing messages with your prior consent (opt-in). You may object to the use of your personal data for the above direct marketing purposes by clicking on the unsubscribe link in the email or contacting Royal Ha Long Hotel directly.

When you use access on the website, Royal Ha Long Hotel may collect and process the following types of personal information:

3.1 Basic data:

• Personal information: Name, gender, date of birth, nationality, city

• Contact information and personal account or registration information: Contact information such as phone number, personal email address

Payment information: Payment method, credit or debit card information such as cardholder name, card number, expiration date, authentication code;

Information relating to reservations and bookings in Royal Hotel, room number, dates of reservation or booking;

Information collected when you use the website and other media of Royal Ha Long Hotel: Personal information is collected automatically when you use Royal Ha Long Hotel website such as IP, cookies;

Communications between Royal Ha Long Hotel and valued Guest: Communications, communication preferences (unsubscribing from newsletters, choosing information related to reservations), registering to ask questions, participating in surveys, research, complaints or telephone conversations;

Social Network Information: Depending on the social network settings you use, Royal Ha Long Hotel may receive information from your social network provider. For example, when you register for Royal Ha Long Hotel services using a social network account, Royal Ha Long Hotel may receive your social network profile information including your contact information, interests and friends list.

3.2 Children’s Information

Royal Ha Long Hotel collects children’s personal information after obtaining their parents’ permission in accordance with current laws on personal data protection.

Parents, legal representatives and/or guardians of children may request to view, edit their children’s personal information or modify or withdraw consent at the booking agents or on the Royal Ha Long Hotel website.

3.3 Sensitive data

Royal Ha Long Hotel may collect information about your native, political views, religion, ideology which is considered “sensitive personal data” under Vietnamese law and other laws applicable to Royal Ha Long Hotel.

With your consent, Royal Ha Long Hotel may collect, use and share your sensitive data with third parties for the purpose of supporting you during your stay.

Royal Ha Long Hotel will store the personal data on Royal Ha Long Hotel’s internal system during the service provision process or until the purpose of collection is completed or until compliance with statutory obligations allows and disputes are resolved or until your request to cancel the provided information.

Royal Ha Long Hotel collects personal information of the Privacy Policy through the website; booking agents when you interact with Royal Ha Long Hotel via social networks, when you register to receive electronic newsletters, register to participate in events, and prizes contests. In addition, Royal Ha Long Hotel may receive your personal data from other group companies, partners, and other service providers (travel agents, service providers, hotels, car rental companies, etc.) or from public administration agencies and government organizations.

Royal Ha Long Hotel processes your personal data on the basis of (i) your prior consent, (ii) to perform a reservation service or take steps at the data subject prior to entering into a contract, (iii) to comply with legal obligations, or (iv) to exercise the legitimate interests of Royal Ha Long Hotel.

You may withdraw your consent at any time in accordance with Article 9 below. In this case, please note that the withdrawal of consent will not affect the lawfulness of the processing of personal data based on your consent before the withdrawal. In addition, if you refuse to provide or provide incomplete or inaccurate information required performing the accommodation service or complying with legal obligations, Royal Ha Long Hotel may not be able to provide you with the full and quality services as requested. When Royal Ha Long Hotel processes your personal information to exercise its legitimate rights and those of third parties, Royal Ha Long Hotel ensures a balance between these interests and your legitimate interests. Where necessary, Royal Ha Long Hotel will apply appropriate measures to limit the impact and prevent undue harm to you.

– Agencies and units receiving personal data

Royal Ha Long Hotel may disclose personal data to third parties, such as Royal Ha Long Hotel employees who are authorized to access personal data, business units and partners (agents, resort brands, car rental companies, bank card companies, etc.), service providers or accommodation service partners to perform service provision contracts (bookings and accommodations, customer support and care services, loyalty programs, statistical analysis, etc.), to fulfill Royal Ha Long Hotel’s legal obligations (ensuring security and safety of accommodation, information on the number of guests staying, etc.), to exercise Royal Ha Long Hotel’s legitimate interests (direct marketing from Royal Ha Long Hotel or from Royal Ha Long Hotel’s partners, etc.) and for the purpose of providing you with the best services.

Royal Ha Long Hotel or any other hotel/resort brand may be required to provide information by competent public authorities (customs, immigration, police, etc.) such as to complete mandatory entry procedures or for the purpose of preventing and combating terrorism and other serious crimes. In addition, Royal Ha Long Hotel may be required to provide competent authorities with information about reservations, registration procedures and guests’ stay in accordance with the law.

The provision of personal information to third parties will be done on a contractual basis to ensure that the information is protected at a level consistent with this Information Security Policy and current legal regulations.

Pursuant to applicable law, the owner of personal data – have the following rights:

– Rights to access

You have the right to request Royal Ha Long Hotel to confirm, at any time, that certain of your personal data is processed by Royal Ha Long Hotel, as well as to request Royal Ha Long Hotel to provide certain other information such as the type of data processed, the purposes of the processing and the recipients or categories of such data.

– Right to edit

You have the right to request Royal Ha Long Hotel to correct any inaccurate or incomplete information relating to you.

– Right to delete

You have the right to request deletion of your personal data stored by Royal Ha Long Hotel in cases your personal data is no longer necessary for the original purpose or your personal data is processed unlawfully.

– Right to restriction of processing of personal data

You have the right to request Royal Ha Long Hotel to limit the processing of your personal data without deleting the relevant data.

– Right to object

You have the right to object at any time when Royal Halong Hotel processes your personal data for direct marketing purposes.

– Right to withdraw consent

When the processing of your personal data is based on your prior consent, you have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the lawfulness of the processing based on your consent before its withdrawal.

In case you withdraw your consent, Royal Ha Long Hotel may not be able to provide you with the full and quality services as requested.

– Right to complain

You have the right to complain to the competent authority in case Royal Ha Long Hotel violates current laws related to Personal Data Protection.

You can request your rights by sending a letter by post or email to the following address:

HOANG GIA ROYAL INTERNATIONAL CORPORATION

Email: info@royalhalonghotel.com

Address: Ha Long Street, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam

Phone: +(084) 203 3848 777

When submitting your request, please provide the necessary identification information (full name, email address) as well as any other information required to confirm your identity.

To ensure the safety of personal information from risks of loss, leakage, falsification or any others, Royal Ha Long Hotel staff uses the following technical, management and physical equipment measures:

1. Important personal information is stored and managed under password protection within limited access.

2. Understanding the risks of cyber attacks, the possibility and severity of the damage that can be caused to individual rights and freedoms, Royal Ha Long Hotel commits to:

• Protect customers’ personal information from leakage or damage caused by cyber attacks or computer viruses;

• Control suspended access system and unauthorized access from outside;

• Implement appropriate technical and organizational measures to ensure a level of appropriate security including pseudonymization and encryption of personal data;

• Ensure the security, integrity, availability and resilience of information processing systems and services;

• Restore availability and access to personal data on time when disapearing a physical or technical failure;

• Ensure a regular process for testing and evaluating the effectiveness of technical and organizational measures to ensure security for information processing;

Royal Ha Long Hotel ensures that Personal Data Protection is carried out in full compliance with the Information Security Policy.

Royal Ha Long Hotel reserves the right to change this Privacy Policy at any time. The updated version will be posted on the Royal Ha Long Hotel website with the date so that you know what the latest one is.

 

 

The Privacy Policy will be effective from 01/09/2024.